Fancy Casino Privacy Policy

Welcome to Fancy Casino. This Privacy Policy ("Policy") explains how Fancy Casino collects, uses, stores, and protects your personal information. This Policy applies to our website, mobile application, and all other digital services we offer.

We believe privacy is a fundamental right. When you use Fancy Casino's services, you share certain information with us — and we handle that information with full responsibility. Our goal is to ensure you always know what is happening with your data.

Fancy Casino collects only the information genuinely required to provide our services. We do not collect excessive data, and nothing is gathered without your knowledge.

Fancy Casino uses collected data solely for specific, legitimate purposes. Your information is never used beyond the purpose for which it was provided.

• Account Management: For registration, login, password reset, and identity verification.
• Payment Processing: Financial information is used to process deposits and send withdrawals.
• Fraud Prevention: Data analysis to detect and prevent suspicious activity.
• Customer Support: Using relevant information to help resolve your issues.
• Legal Obligations: Records are maintained as required by the licensing authority and applicable laws.
• Service Improvement: Statistical analysis to enhance the gaming experience.
• Responsible Gaming: Detecting unusual gameplay patterns and sending alerts when necessary.
• Personalised Offers: Delivering relevant promotions based on your preferences (you can opt out at any time).

Fancy Casino never sells or commercially shares your personal information. However, limited data may be shared with trusted partners where necessary to operate our services.

• Payment Processor: bKash, Nagad, Rocket — used solely to process transactions.
• Game Provider: Minimum information required to operate the games.
• KYC Verifier: Trusted identity verification service providers.
• Legal Authorities: Where required by a court order or legal obligation.
• Licensing Authority: For audit purposes in compliance with regulatory authority requirements.

Fancy Casino uses industry-leading security technology to protect your data. Beyond the technology itself, our staff also undergo rigorous privacy and confidentiality training.

Fancy Casino's website and app use cookies. Cookies are small text files stored on your device that help enhance your experience.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some Fancy Casino features to not function properly.

Fancy Casino believes you are the rightful owner of your data. That is why you are given full control over your information. You may exercise any of the rights listed below.

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may restrict how your information is used.
• Right to Portability: You may receive your information in a machine-readable format.
• Right to Object: You may opt out of marketing communications at any time.
• Right to Object to Automated Decision-Making: You may request a human review of any decision made solely by automated algorithms.

Fancy Casino strictly does not — and will never — collect data from anyone under the age of 18. Our platform is intended exclusively for adults.

If we become aware that personal data of a minor has been inadvertently collected, we will immediately delete that data and close the associated account. If a parent or guardian has any concerns, please contact us right away.

Fancy Casino retains your data only for as long as necessary. Retention periods vary depending on the type of information.

• Account Information: For the duration of the active account and 5 years after closure (as required by law).
• Financial Transaction Records: 7 years (as required by financial regulatory law).
• Gaming History: 3 years or until the dispute is resolved.
• Customer Support Conversations: 2 years.
• Marketing Preferences: Until you withdraw your consent.
• Log Files: 6 months.

Once the retention period expires, data is securely deleted or anonymised through a de-identification process.

Fancy Casino's servers are located in multiple countries, which means your data may be transferred internationally. Regardless of where it is transferred, we always adhere to GDPR and international data protection standards.

Fancy Casino may update this Privacy Policy from time to time. Changes may occur due to legal requirements, the introduction of new services, or updates to our practices.

• Users will be notified by email or platform notification before any significant changes take effect.
• The date of the latest update is always displayed at the top of the page.
• Continued use of the service will be considered acceptance of the updated policy.
• Copies of previous versions can be requested through support.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our Data Protection team.